We aim to provide a first class service at all times, but occasionally things can go wrong. If you feel, dissatisfied with any aspect at any time, please tell us as soon as possible. In the first instance please contact us at:
We will immediately carry out an investigation of your complaint and will provide you a written response. If we are unable to resolve your complaint to your satisfaction, and you are an eligible complainant as defined by the financial conduct authority, you will have recourse to the financial ombudsman service. Details of the financial ombudsman service are:-
Financial Ombudsman Service (FOS):
The FOS consumer helpline is +44 (0)800 023 4567. It is free for people using a fixed/land line or mobile phone, or you can also call +44(0)300 123 9123 (calls cost no more than calls to 01 or 02 numbers and +44 (0)20 7964 1000 for calls from outside the UK.