Zero Deposit™️ guarantee
Tenant FAQ

Zero Deposit is a no deposit scheme that frees up the cash you would usually pay in when making a traditional cash deposit. Learn how Zero Deposit works and discover how the no deposit rental option helps you save money, whether you’re a new tenant or mid-way through your tenancy.

What is a Zero Deposit Scheme?

What is a Zero Deposit scheme?

A Zero Deposit scheme is an alternative to a traditional cash deposit, designed to cut the upfront cost of renting for tenants, whilst providing the same level of protection for landlords. Referencing, check-in and check-out procedures all remain the same, and if there is any damage to the property or unpaid rent, you will need to reimburse the landlord yourself. If you dispute the landlord's claim, you and the landlord will be asked for evidence which will be sent for expert evaluation by the dispute service (TDS).

What does a no deposit option mean for tenants?

A Zero Deposit Guarantee frees up money that would otherwise be paid into a deposit protection scheme and makes renting more affordable for you as a tenant. By opting for a no deposit insurance, you can move in faster, you’ll have less paperwork to deal with and you’ll be able to use the cash that would normally be tied up in a deposit to spend on other things.

What are the benefits of a no deposit option versus a traditional rent deposit?

The key benefit of a no deposit option versus a traditional rent deposit is that you don’t have to commit your money to a traditional rent deposit scheme. Purchasing a Zero Deposit™ Guarantee costs just 1 weeks rent and means that you can hold onto the money you saved for your traditional tenancy deposit, leaving you free to spend your cash on the things you need.

How does the Zero Deposit option work?

How does the no deposit option work?

Your lettings agent will put you in touch with us and we will send you an online quote. Once you have made a payment equivalent to one week’s rent and provided your Direct Debit details, copies of the paperwork will be sent to all parties. At the end of the tenancy if the lettings agent finds that you owe rent or have damaged the property, you will need to pay for it yourself. If you dispute the claim, our expert partner, The Dispute Service (TDS) will be called in to evaluate the evidence and make a judgement.

How can I find a no deposit property to rent?

Your letting agent must be a Zero Deposit approved partner and the landlord of your chosen property must be happy to offer you a no deposit scheme as an alternative to a traditional cash deposit. You can find a list of partner agents here. Simply tell your lettings agent that you are interested in no deposit flats or houses and they will show you a list of Zero Deposit properties available to rent.

What if my landlord doesn't accept a Zero Deposit Guarantee?

If your landlord doesn’t accept the Zero Deposit scheme, you will need to pay a tenancy deposit into a traditional rent deposit scheme. It’s the landlord’s choice whether to offer deposit free renting, so please check with them before thinking about purchasing a Zero Deposit Guarantee.

How does the Zero Deposit scheme work with multiple tenants?

The Zero Deposit scheme works with multiple tenants to make all tenants jointly liable for any financial loss or damage suffered by the landlord. Each person signs the joint Zero Deposit Guarantee and shares the cost of fees. When a tenant moves out, we’ll update your documentation.

Who is eligible to use Zero Deposit?

Any tenant can use Zero Deposit if they pass referencing for their share of the rent, or have a guarantor who also passes referencing. Agents must use one of our approved reference providers.

What are the costs?

How much does the Zero Deposit scheme cost and who pays for it?

The tenant pays an initial, non-refundable fee, equivalent to one week’s rent, followed by an annual admin fee of £26 (Zero Deposit guarantees to cover the same property at this annual sum for up to 10 years). Multiple tenants must take out a joint Zero Deposit Guarantee and share the cost of the fees, together with any payment due to the landlord under their Assured Shorthold Tenancy Agreement.

Paying and cancelling my Zero Deposit Guarantee

It costs nothing to cancel your Zero Deposit™ Guarantee but you must do this within the 14-day cooling-off period after purchasing the Zero Deposit Guarantee. If you don’t pay money owed to your landlord under the no deposit scheme, we may engage a debt collection agency, which could affect your credit rating. You may also be liable for the agency’s costs.

What happens to the Zero Deposit Guarantee if I extend my stay at the property beyond my initial tenancy period?

If you extend your stay at the property beyond your initial tenancy period, the Zero Deposit™ Guarantee is automatically extended, so you can continue to enjoy deposit free renting. When the guarantee is renewed, you will be charged a £26 administration fee, payable for each year that you remain in your Zero Deposit covered property.

What happens at the end of the Assured Shorthold Tenancy Agreement if I cause damage or don’t pay my rent?

If you cause damage or fail to pay your rent when your tenancy ends, you must pay the landlord directly. If you don’t, we will pay them on your behalf and may use a debt collection agency to collect any money owed (you could be liable for these costs). Be aware that fees paid towards the Zero Deposit scheme are non-returnable.

How does the claims process work?

How are claims resolved in case of a tenancy with a Zero Deposit Guarantee?

Disputes over claims are resolved through our partnership with The Dispute Service (TDS), which ensures fair outcomes for landlords and tenants when end of tenancy disputes arise at no deposit rental properties. TDS adjudicators make decisions on the evidence provided, complying with the Adjudicator Code of Conduct, available on the TDS website.

What if I disagree with the amount being claimed by the landlord?

If you disagree with the amount being claimed by your landlord, we will refer your case to The Dispute Service (TDS), who will review the evidence and decide whether you are liable for any financial loss or damage under the Assured Shorthold Tenancy Agreement and, if so, the amount you must pay.

Other tenant FAQ's

Will Zero Deposit ever request my password or other security details?

We will never ask for your password or login details. If you receive any request for this information, kindly report it to us at

Ensure you do not use a password that can be easily guessed and never use the same password for multiple websites for which you are registered to use. Be minimalist with the amount of personal information you share about yourself online, to help reduce your risk of identity theft and fraud. Always update your computer, tablet and smartphone’s operating system and web browser software. We recommend you use anti-virus software to protect your devices.

How do I know that I can trust Zero Deposit?

Integrity is one of the core values of our business. Zero Deposit Guarantees are provided by Great Lakes Insurance SE, which is regulated by the German Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin) and subject to limited regulation by the Financial Conduct Authority and the Prudential Regulation Authority which means there are safeguards in place to help ensure you get a fair and transparent product with no hidden risks.

Do you offer services to vulnerable customers?

“Customer vulnerability” is defined as any personal, social or other factor(s) that may impact your ability to exercise informed decision making, rendering you vulnerable to suggestion and/or impacting your confidence to lend or borrow. Below we have outlined a broad range of vulnerable circumstances and situations including, but not limited to:

Illness/Sickness – This could be due to a short-term condition or something of a longer-term nature such as recuperating from medical conditions.

  • Physical Disability – The broad nature of disability encompasses a number of forms including but not limited to: deafness, blindness, and the restriction of limb use or mobility. All of these are factors which may impact your ability to purchase a guarantee through Zero Deposit.
  • Bereavement - Loss of a partner, relative or close friend may temporarily render you susceptible or vulnerable, something which may impact rational decision making.
  • Mental Capacity - This applies to customers who may suffer from any form of mental incapacity, which again may impact your ability to purchase a guarantee.

We cater to vulnerable customers. If you feel one of the above might be applicable, you can contact us here or call and a member of the team will be able to assist you.

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