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A Zero Deposit Guarantee costs a tenant 1 week’s rent, so if your rent is £220 per week, that is the cost. The Zero Deposit Guarantee is automatically renewed on an annual basis. On renewal, there is a charge of £26 which covers the cost of managing the Zero Deposit Guarantee. Where there is a change of tenant under an existing Assured Shorthold Tenancy Agreement, the new incoming tenant will need to pay a £40 fee to be added to the Zero Deposit Guarantee.

You will need to pay for the Zero Deposit Guarantee at the same time that you would normally be expected to pay the security deposit.

Zero Deposit is offered through letting agents that we have partnered with across the U.K.
Find the closest Zero Deposit partner agent to where you're looking to rent and ask them for Zero Deposit listings.

There is no cancellation fee, but you can only cancel within a 14 day cooling off period after purchasing the Zero Deposit Guarantee.

The Zero Deposit scheme works with multiple tenants to make all tenants jointly liable for any financial loss or damage suffered by the landlord. Each person signs the joint Zero Deposit Guarantee and shares the cost of fees. If a tenant moves out, we’ll update your documentation.

The Zero Deposit Guarantee is paid for by the tenant.

If you cause damage or fail to pay your rent when your tenancy ends, you must pay the landlord directly. If you don’t, we will pay them on your behalf and may use a debt collection agency to collect any money owed (you could be liable for these costs). Be aware that fees paid towards the Zero Deposit scheme are non-returnable.

It is important that you do. If you do not we may pass your debt to a debt collection agency which could affect your credit rating. You may also be liable for the costs we incur engaging the debt collection agency.

If you don't agree with what the landlord is claiming against you, then talk to us about it. We'll try to resolve the claim informally, but if we can't do that then you and the landlord have the right to an independent assessment provided by The Dispute Service (TDS). TDS are one of the government approved schemes that administer cash deposits and disputes about them. They're independent of you and the landlord and will lead to the same findings as with a cash deposit and their adjudicators comply with the Adjudicator Code of Conduct, available on the TDS website.

Integrity is one of the core values of our business. Zero Deposit Guarantees are provided by Great Lakes Insurance SE, which is regulated by the German Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin) and subject to limited regulation by the Financial Conduct Authority and the Prudential Regulation Authority which means there are safeguards in place to help ensure you get a fair and transparent product with no hidden risks.

You must notify us of a claim within 28 days of a tenancy ending. Disputes over claims are resolved through our partnership with The Dispute Service (TDS), which ensures fair outcomes for landlords and tenants when end of tenancy disputes arise at no deposit rental properties. TDS adjudicators make decisions on the evidence provided, complying with the Adjudicator Code of Conduct, available on the TDS website.

The Zero Deposit Guarantee will automatically renew if your tenancy agreement is extended and we charge an annual administration fee of £26 on renewal.

If your landlord doesn’t accept the Zero Deposit scheme, you will need to pay a tenancy deposit into a traditional rent deposit scheme. It’s the landlord’s choice whether to offer deposit free renting, so please check with them before thinking about purchasing a Zero Deposit Guarantee.

When we are informed that a tenant is released from a multi-tenant agreement, we will update the Zero Deposit Guarantee to reflect the change and re-issue guarantee documentation. Any new tenants moving into the property will need to be added to the Zero Deposit Guarantee and will need to pay an administration fee of £40 to do this.

No.

“Customer vulnerability” is defined as any personal, social or other factor(s) that may impact your ability to exercise informed decision making, rendering you vulnerable to suggestion and/or impacting your confidence to lend or borrow. Below we have outlined a broad range of vulnerable circumstances and situations including, but not limited to:

Illness/Sickness – This could be due to a short-term condition or something of a longer-term nature such as recuperating from medical conditions.

• Physical Disability – The broad nature of disability encompasses a number of forms including but not limited to: deafness, blindness, and the restriction of limb use or mobility. All of these are factors which may impact your ability to purchase a guarantee through Zero Deposit.
• Bereavement - Loss of a partner, relative or close friend may temporarily render you susceptible or vulnerable, something which may impact rational decision making.
• Mental Capacity - This applies to customers who may suffer from any form of mental incapacity, which again may impact your ability to purchase a guarantee.

We cater to vulnerable customers. If you feel one of the above might be applicable, you can contact us here or call and a member of the team will be able to assist you.

We will never ask for your password or login details. If you receive any request for this information, kindly report it to us at support@zerodeposit.com

Ensure you do not use a password that can be easily guessed and never use the same password for multiple websites for which you are registered to use. Be minimalist with the amount of personal information you share about yourself online, to help reduce your risk of identity theft and fraud. Always update your computer, tablet and smartphone’s operating system and web browser software. We recommend you use anti-virus software to protect your devices.